One of my clients is Connectify.  They have some cool software to turn Windows notebooks and (soon) Android devices into mobile hotspots.  Take a look at their latest Connectify promotional video.  These guys are going Hollywood.
 
Wireless Innovators - LAST CHANCE
 
Last chance to register for our next Wireless Innovators dinner on Wed, Oct. 6 at the Four Seasons Hotel in San Francisco.  Let me know if you’d like to attend. You can send me an email here (click)

I congratulate you on assuming leadership of one of the great mobile and wireless companies in the world.  Surely, something intrigued you enough to leave the safe mother ship of Microsoft to take on the challenge to ‘re-make’ Nokia.  
 
You certainly have a great base in which to start.  You’re selling over one million cell phones a day. That’s still better than any other mobile handset manufacturer in the world. You’ve got many excellent people – some of the most professional I’ve met in the industry. And, Nokia is one of the most recognized and respected brands in the entire world.

But all is not well with Nokia as you walk in the door. While the volume of cell phone production is very high, it’s clearly not the right mix of models, software and services.  And, while you were one of the first firms to develop a SmartPhone with the N95 in 2006, you have clearly fallen in the fast-growing SmartPhone segment, especially in the U.S.  Integrated multimedia SmartPhones are becoming the dominate handset device type in the developed world, and Nokia needs to get back to creating truly great and innovative products.

You’ve got not one, but two, separate device operating systems between Symbian and MeeGo (partnering with Intel). And, unfortunately, your entire business in North America is in the toilet.  It wasn’t too many years ago that it seemed like most everyone had a Nokia phone in North America.  But, when Motorola developed the RAZR, it displaced Nokia in the U.S. market.  And then there was the quick migration to SmartPhones that resulted in Nokia becoming almost non-existent in the lucrative North America market that is now leading the world in cellular innovation.  
 
I can remember sitting in a Nokia analyst meeting just a few years ago. There were too many feature phones all designed for micro-markets.  And the Nseries models, while advanced technically, were designed to focus on specific media such as music or video.
 
Nokia missed the critical migration from single function devices to integrated media devices like the Palm Treo, BlackBerry Bold and iPhone.  Nokia’s early Nseries phones were out of synch with the demand for integrated multimedia in SmartPhones. Nokia missed the migration to touch screen devices. Nokia missed the industrial design revolution and, in particular, didn’t understand the design difference requirements between Europe and the U.S.
 
I’ll assume that Nokia’s Board did an extensive search for their new CEO.  It wouldn’t surprise me if they had even talked to Mark Hurd (formerly of HP and now with Oracle).  I’ll accept that they believe you have the right skills to lead Nokia going forward.  
 
There’s no way around the basic fact that you’ll have to make a number of major changes.  You can’t keep designing products the way you have in the past.  You can’t keep doing operating system software the way you have in the past.  You can’t ignore major changes in the way people use their phones (highly integrated multimedia and almost all oriented toward touch screens).  You have to rebuild from the ground up.  You have to re-create a culture around Nokia being ‘cool’ again.  You can’t simply declare it. Rather, you have to actually do it.
 
Let me offer a number of recommendations.  These are offered at ‘no charge.’  I’m happy to consult with you and your team to pursue any of these further as a consultant.
 
Industrial Design. I commend the company for realizing that it needed to put a product creation center in San Diego, but the products that have come out of that center (e.g. the E71) still have had basic Nokia industrial design elements: user interface, trade dress, square shaped keys, and overall ‘foreign’ look & feel.  I recommend you have a ‘bake off’ with the top U.S. industrial design firms and then test their proposed designs with users to find a path for future design that relates well to customers.
 
Handsets.  You know how to manufacture handsets, but Nokia fell out of grace in not building handsets that were relevant to the current customer.  You need to look carefully at what HTC is doing (e.g. EVO) as well as Apple (iPhone).  Then, use the new industrial design firm to develop a basic a low end product (10-key pad) and a higher-end (SmartPhone) product.  You don’t need 20 different handset designs.  Don’t worry, with software you can provide differentiation for these basic handset designs to a variety of separate geographies and markets.
 
Operating Systems.  The operating environment may present a bigger challenge to you than hardware.  I recommend that you take Symbian and focus it on low end products (Series 40/60 class) but redesigned.  Then, for the high-end SmartPhone, I recommend you do something really innovative: make them adaptable to multiple operating platforms.  There are a number of ways to do this, but using a special SIM card might be one way to approach it. Then, if the customer wants Android, you give them Android.  If they want Phone 7, you give them Phone 7. If they want Palm webOS, then you give that to them. And, if they want MeeGo, you give them that as well.
 
Mobile Applications. I commend Nokia for creating a comprehensive online services portal called Ovi that provides a number of service offerings including  Contact management, the Ovi Store,  Ovi Mail, Calendar and other services.
 
I recommend that Nokia bring together a lot of support you already have for developers (that assists them in creating apps for Nokia SmartPhones) and make it easy to adapt them to the different operating environments.  You could become a leader in providing resources & support tools to enable developers to create a core app and then easily migrate it to other OS platforms. 
 
Media Services.  It’s important that Nokia invest in more media services.  And, while Nokia has significant online media resources, you’ll need to build an integrated rich media service offering like iTunes with access to media libraries from the major media companies (Disney, Sony, EMI, etc.) that provides easy access to music, TV shows and other entertainment.  Consider a partnership with Rhapsody.  
 
Analyst Relations.  You already have a great analyst relations team – one of the best in the industry.  And, my peers love to dialog with Nokia.  I think the frustration has been in the past the primary purpose of meeting with the analysts was to give them information rather than to listen to what they might say and then actually do something based on the feedback. Other vendors with good Analyst Relations spend a lot of time listening to recommendations and provide feedback on what they did with what was recommended. I personally never felt that my opinions were ever requested and the things I did recommend were ever taken to heart.  Nokia needs to keep tabs on the analyst recommendations and what was done to either implement them or not (and why).  I’m available to help whenever the process is changed.
 
Corporate Headquarters.  I recommend you seriously consider moving Nokia from Finland to the U.S. You might want to expand your Mountain View office to focus on software, retain the product creation center in San Diego and put the worldwide headquarters in Atlanta (great weather, great housing, great culture that’s already pro-wireless with AT&T Mobility).  You need to adopt more of a US-centric culture.  Europe originally was the center of wireless advances, but now the US is the leader.  Besides, you can get to just about anywhere in the world on a non-stop flight on Delta out of Atlanta.  
 
You’re going to get all sorts of advice from lots of people, included me.  You’ll need to pick your future strategy and then get all of the great Nokia resources  - people, money, supply chain, manufacturing partners (like FoxConn) - to all move in the same direction rather quickly.  It’s a tough job but if you are successful, it’s clearly possible for you to return Nokia to greatness.
 
I’m looking forward to meeting you in the not too distant future.  Your tag line of ‘Connecting People’ is still appropriate.  You simply need to go about living out that objective in a different manner than you have in the past. I wish you success on behalf of 3.5 billion people who currently have a mobile phone.  
 
I wish you good luck in your new job or, as they say in Finland, Onnea Matkaan!

Written By:

J. Gerry Purdy, Ph.D.
Principal Analyst
Mobile & Wireless
MobileTrax LLC
gerry.purdy@mobiletrax.com
404-406-5309
 
Disclosure Statement: From time to time, I may have a direct or indirect equity position in a company that is mentioned in this column.  If that situation happens, then I’ll disclose it at that time.